"We cannot solve our problems with the same thinking we used when we created them."

- Albert Einstein

All Courses

Please click on the course titles below for more information.

Industrial Courses | Nationally Recognised Qualifications | Corporate Courses


Industrial Courses

  • Load Restraint Training
    Open or Close
    Course Duration
    1 Day 8:00am to 4:00pm
    Course Start Date/s
    24 July 2017
    21 August 2017
    21 September 2017
    24 October 2017
    28 November 2017
    Course Cost
    $250.00 per student
    Course Code
    TLID2004, TLIA1001 and TLIE3002

    Content

    • Performance standards
    • Minimum restraint requirements
    • Dangerous Goods Requirements
    • Oversize loads
    • Loading general freight
    • Load Securing equipment
    • OH&S Requirements
    • Load Restraint Guide
    • Responsibilities and Legislation
    • Forces which cause movement
    • Tie down and direct systems of restraint
    • Load Distribution
    • Load Limitation

  • Dangerous Goods Bulk Driver Course
    Open or Close
    Course Duration
    2 Days 8:00am to 4:00pm
    Course Start Date/s
    12 July 2017
    9 August 2017
    12 September 2017
    10 October 2017
    20 November 2017
    Course Cost
    $365.00 per student
    Course Code
    TLILIC0001 (Licence to transport dangerous goods by road)

    As of the 28th of October 2013 the Dangerous Goods Bulk Driver Refresher Course and the Dangerous Goods Classes 3 9 Course have become obsolete. All clients wishing to refresher their license are now required to complete the 2 day Bulk Dangerous Goods Driver's course.

    Content

    • Transport procedures
    • Fire-Fighting equipment training
    • Breathing apparatus
    • Documentation
    • Placarding of containers and vehicles
    • Statutory Requirements/ Responsibilities
    • Placard all Units and package loads
    • Classification and Packing of Dangerous Goods
    • The HAZCHEM Code
    • Stowage and segregation

  • Dangerous Goods Warehousing Course
    Open or Close
    Course Duration
    1 Day 8:00am to 4:00pm
    Course Start Date/s
    26 July 2017
    31 July 2017
    29 August 2017
    19 September 2017
    30 October 2017
    Course Cost
    $250.00 per student
    Course Code
    TLID2003(Handle dangerous goods/hazardous substances)

    Content

    • Placarding of buildings and premises
    • Stowage
    • Segregation and Separation distances
    • Bunding requirements
    • Properties of Dangerous Goods
    • Fire-Fighting equipment (Theory)
    • Breathing Apparatus (Theory Awareness)
    • Statutory Requirements
    • Licensing of Premises
    • Classification of Dangerous Goods
    • Packaging of Dangerous Goods
    • The HAZCHEM Code & Emergency procedures
    • Documentation

  • Explosives Course
    Open or Close
    Course Duration
    1 Day
    Course Start Date/s
    19 June 2014
    Course Cost
    $270.00 per student
    Course Code
    TLID2016 (Load and unload explosives/dangerous goods)

    Content

    • Stowage and Segregation
    • Transport Procedures
    • Characteristics and Hazards of explosives Divisions 1.1, 1.2, 1.3, 1.4, 1.5 and 1.6
    • Fire Extinguisher Training
    • Documentation
    • Legislation
    • Classification of explosive substances
    • Marking of Packages
    • HAZCHEM Code
    • Placarding of vehicles, Freight containers, Carry boxes and IBC’S

  • Fatigue Management
    Open or Close
    Course Duration
    Half a day
    Course Start Date/s
    21 January 2016
    Course Cost
    $200.00 per student
    Course Code
    TLIF2010 (Apply fatigue management strategies)

    Fatigue Management Course Content: 

    -        Cause and effects of fatigue for drivers

    -        Manage fatigue in a driving environment in accordance with the requirements of national fatigue management regime and the WA commercial driver’s code of practice

    -        The causes and indicators of fatigue

    -        Driver’s responsibilities

    -        Identify suitable fatigue counter measures

    -        Discussing fatigue as an OH&S issue with reference to OH&S Legislation.

  • Dangerous Goods Awareness
    Open or Close
    Course Duration
    Half a day
    Course Start Date/s
    Course Cost
    $200 per student

    Can be catered to your company needs – participation certificate only

    Content

    • Placarding of vehicles, packaged and placardable units
    • Stowage and segregation
    • Transport procedures
    • Provision of Emergency Equipment
    • Classification of Dangerous Goods
    • Transport Documents
    • Packaging of Bulk Goods

  • Operate & Maintain Fire-Fighting Equipment
    Open or Close
    Course Duration
    Half a day
    Course Start Date/s
    Course Cost
    $165.00 per student
    Course Code
    TLIF2018

  • 2 Day Licence to operate a forklift truck
    Open or Close
    Course Duration
    2 Days
    Course Start Date/s
    Course Cost
    $385.00 per student
    Course Code
    TLILIC2001

  • 1 Day Licence to operate a forklift truck
    Open or Close
    Course Duration
    1 Day
    Course Start Date/s
    Course Cost
    $250.00 per student
    Course Code
    TLILIC2001

    Please note our forklift training is held on the employers site and a minimum of 3 participants is required.

  • First Aid Training
    Open or Close
    Course Duration
    1 Day
    Course Start Date/s
    Course Cost
    $175.00 per student
    Course Code
    HLTAID001, HLTAID002, HLTAID003

  • Order Picking Forklift Truck
    Open or Close
    Course Duration
    1 Day
    Course Start Date/s
    Course Cost
    $265.00 per student
    Course Code
    TLILIC2002 (Licence to operate an order picking forklift truck)

    National High Risk Work (HRW) License - License to operate an Order Picking Forklift Truck (LO)

    This mandatory license requirement is for users of an Order Picker Forklift as Load/Stock handling equipment where the operator is raised up in the operator console along with the load carriage/forks.

    Illuminate Group offers on-site training & assessment by an Accredited Worksafe Assessor  in compliance Worksafe Regulations.

    Course outcomes on being deemed “Competent”

    Worksafe Notice of Satisfactory Assessment

    Green copy of above document which serves as a legal Interim HRW License valid for 60 days

    Statement of Attainment TLILIC2002 issued by the Registered Training Organisation

    Application form to Worksafe WA for  the photo License on payment of application fee of $82.00 per application to be lodged by assesse within the 60 day validity of the Interim License.

    License valid for 5 years

    Pre-requisites

    Applicants must be 18 years of age

    Applicants should have literacy ,numeracy skills and a knowledge of English to progress the “closed book” written and calculations assessment.

    Course Content and details can be sent out on request/booking.

    Course Location
    Please note, our Order Picker training is conducted on the employer's site with a minimum of 3 participants required.

     

  • Chain of Responsibility
    Open or Close
    Course Duration
    To be announced
    Course Start Date/s
    Course Cost
    Course Code
    TLIF0001 and TLIF0002

    Chain of Responsibility

    The aim of the legislation is to ensure a uniform approach to compliance and enforcement of road transport laws and in particular laws specific to mass, dimension and load restraint for safe operation of heavy vehicles, improved road safety, minimisation of unfair competitive advantage amongst operators and better protection for infrastructure and the environment.

    Responsible parties within the transport and logistics chain need to satisfy themselves that compliance systems and programs they have in place for managing the risks associated with the transport task are sufficiently robust to meet their obligations under the new law in the context of their industry.


    The Chain of Responsibility legislation is contained in the Road Traffic (Vehicles) Act 2012 and the Road Traf-fic (Administration) Act 2008 and needs to be viewed in conjunction with the new regulations. The legislation is accessible on the State Law Publisher’s website:
    http://www.slp.wa.gov.au/legislation/statutes.nsf/main_mrtitle_4471_homepage.html


    http://www.slp.wa.gov.au/legislation/statutes.nsf/main_mrtitle_12926_homepage.html

  • Pilot Escort Training
    Open or Close
    Course Duration
    3-4 Days depending on numbers. Please confirm upon booking
    Course Start Date/s
    14 February 2017
    7 March 2017
    Course Cost
    $950.00 per student
    Course Code
    TLIB2004, TLIE3009, TLIC3010, TLIF3060 & TLIF3013

    Pilot Escort Training

    This is an Accredited Pilot Vehicle Course and on completion allows pilots to work Australia wide.  The course runs for four days and is endorsed by Main Roads WA.  Our trainers have extensive experience in the mining industry and are current, highly experienced Pilot Escorts who hold their certificate IV in Training and Assessment. 

    The course is designed for anyone wanting to escort Oversize/Overmass trucks. It is also advantageous for anyone considering a career in the Mining Industry. The course is extremely beneficial for people working within the Transport industry who may be required to escort any oversize/overmass trucks. Pilot Accreditation completed in WA is the only course that is recognised Australia wide, therefore allowing you to work Nationally. It is beneficial for Farmers and Farm Workers to also complete this course as they frequently have the need to move Oversize farm machinery.

     

    The course content is split in to 5 units of competency. These are:
    TLIB2004 - Carry out vehicle inspection
    TLIE3009 - Use pilot and escort communication
    TLIC3010 - Pilot or escort oversized and/or overmassed loads
    TLIF3060 - Control traffic as a pilot vehicle operator
    TLIF3013 - Coordinate breakdowns and emergencies

    The four day course allows for both classroom and practical on the road experience. This course is largely practical based, however, there are several theory assessments and requires literacy and numeracy skills.

    Our course is delivered by TAE Certificate IV Trainers who are also Accredited Pilots. This allows us to bring their on the job experience into the classroom and provide you with the credible and relevant training. 

Nationally Recognised Qualifications

Corporate Courses

  • Performance Management
    Open or Close
    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    All work is done by people therefore the ability to create an optimal performance environment is essential for success in today's competitive environment. In fact, for around 80% of the Australian businesses, it is the single most expensive item on their accountant’s ledger. We have learned how to create extensive and rigorous monitoring and maintenance schedules to ensure our machinery and equipment is performing at optimal levels (asset utilisation). The reality is however, that many Australian managers struggle with the performance management of their people and need to invest more time in discovering the keys to having effective performance management discussions. 

    This course outlines the essentials of performance management and provides frontline staff and leaders with useful performance management tools that they can apply directly in their workplace. Participants will understand the elements of performance management from both an individual and group perspective. It examines the internal dimensions critical to employee engagement and motivation and the external behavioural and skills a manager can focus on.

    Benefits in the Workplace

    Participants will learn how to:

    • Set appropriate behavioural targets based on individuals and their position requirements
    • Best communicate with underperforming staff and address the difficult issues
    • Plan and structure a performance management session
    • Provide staff with regular and effective feedback
    • Address poor performance issues before they become unmanageable
    • Use appropriate motivational techniques to improve performance

  • Managing Workplace Stress
    Open or Close
    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    This highly interactive workshop covers both the theory and practice of stress management from both ‘learning’ and 'doing' perspectives. The workshop addresses key issues such as taking control of what you think; what you feel; what you say and what you do! In this interactive workshop, you will learn how to deal with anxiety and feeling of loss of control to help yourself and others. In today’s frenetic pace of work-life, there is good stress (Eustress) and there is bad stress (Distress). In this workshop you will learn how to avoid distress and channel eustress to be more effective at work and help others to do the same.

    Benefits in the Workplace

    • Develop an understanding of stress and how it impacts you and others in your workplace
    • Develop the ability to control and prioritise events and issues in a constructive manner
    • Develop skills to remain cool, calm and effective in times of high stress
    • Learn to use tools to help others with anxiety and panic attacks

  • 360 Degree of Communication
    Open or Close
    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    No matter what your role, you will be required to negotiate and influence people most of the time. Truly excellent communicators require a healthy combination of interpersonal, negotiation, influence, presentation, and assertiveness skills. Effective communication is about adapting and modifying your personal style when you become conscious of what you want your audience to feel and understand, while still being true to yourself. It is also largely about understanding yourself and the impact you have on others while working for the achievement of an optimal agreement or outcome.

    Benefits in the Workplace

    • Influence key stakeholders more effectively to embrace ideas and accept recommendations
    • Structure and deliver information more persuasively to your team
    • Gain confidence when influencing at senior levels
    • Develop a wider range of skills and strategies to be easily understood
    • Greater control over stakeholder interactions

  • Leading with the Brain in Mind
    Open or Close
    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    Managers are the single most important factor in employee engagement, employee retention, and productivity. This program is designed to develop and enhance the skills and knowledge of managers required to effectively lead a team or workgroup in a modern business environment. The workshop content includes developing leadership plans, implementing team solutions and supervising the performance of a group. The workshop covers the foundational skills that first-time leaders and supervisors require. The program draws upon the resources of our nationally accredited Frontline Management Program.

    Benefits in the Workplace

    Participants will learn how to:

    • Lead and manage people, tasks, resources and strategy
    • Build effective teams through leadership excellence
    • Develop trust and confidence in team members and the wider workplace
    • Build and maintain positive workplace relationships
    • Develop effective listening and communication skills to ensure understanding between people

  • Sustainable Conflict Resolution
    Open or Close
    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    Conflict arises when there are differences. Most of us try to run away from conflict and people who are different to us. As a result, those differences build until we reach a crisis. Therefore, managers at all levels must effectively participate in and lead people through these differences. In this workshop, you will acquire skills to empower people, facilitate synergy and create results instead of conflict that is left to brew. Through an exciting mix of experiential learning and content-rich sessions, this training explores the powerful concepts behind conflict resolution processes and provides the tools required to make diversity work for you.

    Benefits in the Workplace

    • Learn how to deal with conflict and diversity in a positive way
    • Develop the knowledge, tools and ability to implement actions that build and maintain team contribution and overall purpose.
    • Develop the ability to facilitate a team overcome its differences
    • Acquire the ability to manage conflict and overcome obstacles in team performance

  • Keeping Safety Alive
    Open or Close
    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    Our Safety Leadership programs are designed to increase the employee’s engagement with safety compliance by influencing them to internalise their safety outcomes and skilling leaders to consciously influence their teams to be internally motivated for their safety behaviours.

    We provide the leaders the psychological tools to understand and consider the ways their own behaviour can negatively influence others’ perceptions of their support for safety. Leaders learn how to pick up on ‘weak signals’ and create a ‘chronic unease’ in the workplace to ensure safety is addressed at the discomfort level rather than the crisis level.

    Our WHS courses are a marriage between the traditional compliance focused Occupational Health & Safety with the empirical psychological concepts to understand the rationale and increase the uptake of the former.

    We treat our WHS courses as a journey towards achieving the zero harm for those who are serious about their safety performance. It is a journey as opposed to a goal, given that the later has an end date.

  • Unconscious Bias
    Open or Close
    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    Our customisable program of unconscious bias is delivered through an insightful and practical workshop over a period of time best suited to the client’s needs. The program challenges the traditional but out-dated thinking on cultural awareness programs and focus sharply on ‘why’ we think the way we do about people who are different from us. It examines our unconscious bias in an experiential learning environment.

    Unconscious bias creates hundreds of seemingly irrational circumstances every day, particularly where diversity is concerned. People can make choices that seem to make no sense or appear to be driven by overt prejudice, even when they are not. These unconscious perceptions govern critical decisions in the workplace every day and have a significant impact on staff and the organisation. Our training framework represents an integration of theoretical (based on social psychology) and practical approaches that would improve the diversity outcomes. The framework also reflects Illuminate Group’s philosophy of ‘Genius is in the Implementation’ through the application of learning through personal action plans.  Illuminate Group’ workshop on unconscious bias challenges perspectives through discussions and interactive activities to gain insights and create empathy. Participants are assisted, at a very practical level, to generate personal action plans flowing from their personal reflections through insight and enlightenment, dissonance or contemplation, exploration and action Plans.

  • Exceptional Customer Service
    Open or Close
    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    11 October 2013
    Course Cost

    Prospects are converted into customers by good sales techniques however, what converts new customers to repeat ones is customer satisfaction, which can be achieved through exceptional customer service skill. Our Customer Service Training is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service. This course explores styles in customer behaviour and how to address challenges that organisations need to work harder than ever to satisfy increasing demands of their customers. The course provides valuable insight into the complex wants, needs and expectations of today’s customers and how to effectively respond to meet these needs.

    Benefits in the Workplace

    • Being responsive to customers and deliver services that meet or exceed expectations
    • Adapt to specific customer behaviour styles.
    • Building strong customer relationships and resolve conflicts
    • Communicate effectively to understand and respond to customer needs
    • Building loyalty from your clients
    • Techniques for dealing with angry or upset customers

  • Psychology of Change
    Open or Close
    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    Organisations move through a number of identifiable stages as they grow and develop. In some cases these changes are planned, in others they are unplanned.  This need for leaders to meet and to cope with changing conditions using their skills of innovation, creativity and flexibility. A fundamental error a lot of leaders make is that they do not take into account the personal loses (real and perceived) people face during the change initiative. The program explores why some change initiatives are seen as threat by the brain and how it impacts the attitudes, behaviours and the desired results. It is designed to provide managers with the skills and knowledge to implement and cope with change at the individual, group and organisational levels so there is minimal work place disruption.  

    Benefits in the Workplace

    • Understand the role of change in the organisation
    • How does the brain react to change
    • Tools to influence the brain to work with change
    • Develop the skills needed to support innovation and improvement to facilitate change
    • Develop the skills needed to introduce and implement positive change
    • Use consultative processes to reduce the barriers to change
    • Manage the stress associated with change
    • Monitor the outcomes of change