"We cannot solve our problems with the same thinking we used when we created them."

- Albert Einstein

Corporate Courses

Please click on the course titles below for more information.

  • Performance Management
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    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    All work is done by people therefore the ability to create an optimal performance environment is essential for success in today's competitive environment. In fact, for around 80% of the Australian businesses, it is the single most expensive item on their accountant’s ledger. We have learned how to create extensive and rigorous monitoring and maintenance schedules to ensure our machinery and equipment is performing at optimal levels (asset utilisation). The reality is however, that many Australian managers struggle with the performance management of their people and need to invest more time in discovering the keys to having effective performance management discussions. 

    This course outlines the essentials of performance management and provides frontline staff and leaders with useful performance management tools that they can apply directly in their workplace. Participants will understand the elements of performance management from both an individual and group perspective. It examines the internal dimensions critical to employee engagement and motivation and the external behavioural and skills a manager can focus on.

    Benefits in the Workplace

    Participants will learn how to:

    • Set appropriate behavioural targets based on individuals and their position requirements
    • Best communicate with underperforming staff and address the difficult issues
    • Plan and structure a performance management session
    • Provide staff with regular and effective feedback
    • Address poor performance issues before they become unmanageable
    • Use appropriate motivational techniques to improve performance

  • Managing Workplace Stress
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    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
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    Course Cost

    This highly interactive workshop covers both the theory and practice of stress management from both ‘learning’ and 'doing' perspectives. The workshop addresses key issues such as taking control of what you think; what you feel; what you say and what you do! In this interactive workshop, you will learn how to deal with anxiety and feeling of loss of control to help yourself and others. In today’s frenetic pace of work-life, there is good stress (Eustress) and there is bad stress (Distress). In this workshop you will learn how to avoid distress and channel eustress to be more effective at work and help others to do the same.

    Benefits in the Workplace

    • Develop an understanding of stress and how it impacts you and others in your workplace
    • Develop the ability to control and prioritise events and issues in a constructive manner
    • Develop skills to remain cool, calm and effective in times of high stress
    • Learn to use tools to help others with anxiety and panic attacks

  • 360 Degree of Communication
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    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    No matter what your role, you will be required to negotiate and influence people most of the time. Truly excellent communicators require a healthy combination of interpersonal, negotiation, influence, presentation, and assertiveness skills. Effective communication is about adapting and modifying your personal style when you become conscious of what you want your audience to feel and understand, while still being true to yourself. It is also largely about understanding yourself and the impact you have on others while working for the achievement of an optimal agreement or outcome.

    Benefits in the Workplace

    • Influence key stakeholders more effectively to embrace ideas and accept recommendations
    • Structure and deliver information more persuasively to your team
    • Gain confidence when influencing at senior levels
    • Develop a wider range of skills and strategies to be easily understood
    • Greater control over stakeholder interactions

  • Leading with the Brain in Mind
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    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    Managers are the single most important factor in employee engagement, employee retention, and productivity. This program is designed to develop and enhance the skills and knowledge of managers required to effectively lead a team or workgroup in a modern business environment. The workshop content includes developing leadership plans, implementing team solutions and supervising the performance of a group. The workshop covers the foundational skills that first-time leaders and supervisors require. The program draws upon the resources of our nationally accredited Frontline Management Program.

    Benefits in the Workplace

    Participants will learn how to:

    • Lead and manage people, tasks, resources and strategy
    • Build effective teams through leadership excellence
    • Develop trust and confidence in team members and the wider workplace
    • Build and maintain positive workplace relationships
    • Develop effective listening and communication skills to ensure understanding between people

  • Sustainable Conflict Resolution
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    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    Conflict arises when there are differences. Most of us try to run away from conflict and people who are different to us. As a result, those differences build until we reach a crisis. Therefore, managers at all levels must effectively participate in and lead people through these differences. In this workshop, you will acquire skills to empower people, facilitate synergy and create results instead of conflict that is left to brew. Through an exciting mix of experiential learning and content-rich sessions, this training explores the powerful concepts behind conflict resolution processes and provides the tools required to make diversity work for you.

    Benefits in the Workplace

    • Learn how to deal with conflict and diversity in a positive way
    • Develop the knowledge, tools and ability to implement actions that build and maintain team contribution and overall purpose.
    • Develop the ability to facilitate a team overcome its differences
    • Acquire the ability to manage conflict and overcome obstacles in team performance

  • Keeping Safety Alive
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    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
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    Course Cost

    Our Safety Leadership programs are designed to increase the employee’s engagement with safety compliance by influencing them to internalise their safety outcomes and skilling leaders to consciously influence their teams to be internally motivated for their safety behaviours.

    We provide the leaders the psychological tools to understand and consider the ways their own behaviour can negatively influence others’ perceptions of their support for safety. Leaders learn how to pick up on ‘weak signals’ and create a ‘chronic unease’ in the workplace to ensure safety is addressed at the discomfort level rather than the crisis level.

    Our WHS courses are a marriage between the traditional compliance focused Occupational Health & Safety with the empirical psychological concepts to understand the rationale and increase the uptake of the former.

    We treat our WHS courses as a journey towards achieving the zero harm for those who are serious about their safety performance. It is a journey as opposed to a goal, given that the later has an end date.

  • Unconscious Bias
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    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    Our customisable program of unconscious bias is delivered through an insightful and practical workshop over a period of time best suited to the client’s needs. The program challenges the traditional but out-dated thinking on cultural awareness programs and focus sharply on ‘why’ we think the way we do about people who are different from us. It examines our unconscious bias in an experiential learning environment.

    Unconscious bias creates hundreds of seemingly irrational circumstances every day, particularly where diversity is concerned. People can make choices that seem to make no sense or appear to be driven by overt prejudice, even when they are not. These unconscious perceptions govern critical decisions in the workplace every day and have a significant impact on staff and the organisation. Our training framework represents an integration of theoretical (based on social psychology) and practical approaches that would improve the diversity outcomes. The framework also reflects Illuminate Group’s philosophy of ‘Genius is in the Implementation’ through the application of learning through personal action plans.  Illuminate Group’ workshop on unconscious bias challenges perspectives through discussions and interactive activities to gain insights and create empathy. Participants are assisted, at a very practical level, to generate personal action plans flowing from their personal reflections through insight and enlightenment, dissonance or contemplation, exploration and action Plans.

  • Exceptional Customer Service
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    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    11 October 2013
    Course Cost

    Prospects are converted into customers by good sales techniques however, what converts new customers to repeat ones is customer satisfaction, which can be achieved through exceptional customer service skill. Our Customer Service Training is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service. This course explores styles in customer behaviour and how to address challenges that organisations need to work harder than ever to satisfy increasing demands of their customers. The course provides valuable insight into the complex wants, needs and expectations of today’s customers and how to effectively respond to meet these needs.

    Benefits in the Workplace

    • Being responsive to customers and deliver services that meet or exceed expectations
    • Adapt to specific customer behaviour styles.
    • Building strong customer relationships and resolve conflicts
    • Communicate effectively to understand and respond to customer needs
    • Building loyalty from your clients
    • Techniques for dealing with angry or upset customers

  • Psychology of Change
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    Course Duration
    9:00am - 3:00pm (Can be customised to suit your needs)
    Course Start Date/s
    Course Cost

    Organisations move through a number of identifiable stages as they grow and develop. In some cases these changes are planned, in others they are unplanned.  This need for leaders to meet and to cope with changing conditions using their skills of innovation, creativity and flexibility. A fundamental error a lot of leaders make is that they do not take into account the personal loses (real and perceived) people face during the change initiative. The program explores why some change initiatives are seen as threat by the brain and how it impacts the attitudes, behaviours and the desired results. It is designed to provide managers with the skills and knowledge to implement and cope with change at the individual, group and organisational levels so there is minimal work place disruption.  

    Benefits in the Workplace

    • Understand the role of change in the organisation
    • How does the brain react to change
    • Tools to influence the brain to work with change
    • Develop the skills needed to support innovation and improvement to facilitate change
    • Develop the skills needed to introduce and implement positive change
    • Use consultative processes to reduce the barriers to change
    • Manage the stress associated with change
    • Monitor the outcomes of change