"We cannot solve our problems with the same thinking we used when we created them."

- Albert Einstein

Corporate Courses

Please click on the course titles below for more information.

  • HIGH PERFORMING TEAMS: Shaping group behaviours for Engagement, Retention and Productivity (The Human ERP)
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    Course Duration
    08:00am - 04:00pm (Full Day)
    Course Start Date/s
    Course Cost

    WORKSHOP CONTENT

    It is a well-established fact by now that to be effective in the workplace, an individual needs to develop and demonstrate the traits of emotional intelligence (EI). However the same understanding and application is not often associated with the teams as well. Successful companies like IDEO, Google, Apple, and the Hay Group proudly showcases how high EI is at the heart of high performing teams. Today’s teams are different from the teams of the past whereby they are far more diverse, dispersed, digital, and dynamic with ever change membership. Teams when built on the foundations of EI behave in ways that build stakeholder trust and goodwill both inside and outside the organisation and that strengthen their ability to face challenges.

     The quality of relationship within the teams can have a huge impact on engagement, retention and productivity. Most teams are encouraged to demonstrate behaviours of cooperation, participation, commitment to goals etc. Whilst it may seem logical to form a team with members who possess high emotional intelligence, for a team to have high EI, three necessary conditions of creating norms that foster mutual trust among members, a sense of group identity, and a sense of group efficacy need to be met. These conditions when present create a foundation of true cooperation and collaboration.

    WHAT CAN YOU EXPECT

    • Understanding the neuroscience of Trust and commitment and principles that nudges the brain to demonstrate the 'Trust Profile'.

    • Understand the impact of group efficacy on trust communication and performance and ways to enhance it.

    • Exploring the typical dysfunctions of teams and harnessing group emotional intelligence by exploring, embracing, and relying on the emotions that are at the core of teams

    • The building blocks for creating a team environment with psychological safety where teams can challenge the status quo, take risks, work with failure and perform better.

    •  Designing and allocating structured team goals and KPIs to strengthen organisational effectiveness.

    • An experiential account of team’s professional orientation and achieving challenging goals

    BENEFITS TO THE ORGANISATION

    • Ability to adapt and thrive with the changing trends and manage shifts in the VUCA markets, competition and customer preferences

    • Measure, analyze and review performance data to drive improvement and organisational competitiveness

    • High levels of organisational engagement

  • RESILIENCE IN A DISRUPTIVE ECONOMY: Adapt and thrive in the VUCA world
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    Course Duration
    1 Day 8:00am to 4:00pm
    Course Start Date/s
    16 March 2018
    14 May 2018
    2 July 2018
    20 August 2018
    8 October 2018
    Course Cost
    $495.00 per student
    Course Code
    Workshop 3

    INTRODUCTION

    This is one of seven Leadership workshops that is underpinned by units of competency within the Diploma of Leadership and Management.  If you are interested in completeing all seven workshops and attaining the Diploma of Leadership and Management, please make an enquiry.

    WORKSHOP CONTEXT

    Cognitive stress has become such a big part of our personal and professional lives. Whilst safety incidents, namely slips, trips, and falls, are comparatively easy to identify and manage, cognitive stress, requires a deeper understanding, and resolution strategies at both the individual and organisational level.

    Throughout evolution, stressful events were things that threatened our survival from physical stressors like predators, tribes and natural disasters. This resulted in the development of neural circuits that effectively and efficiently responded in ways to survive from such physical threats.

    However, today’s stressors, such as tight deadlines, productivity, constant and never ending change, project completion, client relationships, government compliance, restructures and competition are quite different to those in the past. These stressors are the by-product of the volatility, uncertainty, complexity and ambiguity (VUCA) within which the organisations and economy operate. Even though these modern stressors don’t typically involve a threat to our lives directly, our brain’s stress response hasn’t changed much. Unfortunately, the brain’s reliance on the same primitive circuitry to deal with modern symbolic psychological stressors has a profound and recordable impact on our health and wellbeing, performance and productivity in a range of contexts and on the overall culture of the organisation. Given the context, this workshop will awareness and tangible strategies to respond to the brutal reality through strengthening cognitive resilience.

    WHAT CAN YOU EXPECT?

    You will leave the workshop with new perspectives and tangible action plans with a set of individual strategies to effectively respond to both workplace and personal situations that arise from never ending and constant change which otherwise may not be within your sphere of control. Specifically, you will learn to:

    • Understand the basic physiology, psychology and neuroscience that underpins stress and resilience
    • Evaluate stress’s impact on health, relationships, communication, trust, and overall productivity
    • Identify the mental models responsible for (and exaggerating) the organisational and individual challenges
    • Harness the upside of cognitive stress; Identifying and harnessing stress energy to increase productivity
    • Develop the resilience to effectively deal with ‘Modern-day’ hardships and
    • Implement a plan of reducing automatic behaviours and behavioural patterns that derail overall effectiveness

  • IMPROVEMENT AND INNOVATION: Disrupt or be disrupted
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    Course Duration
    1 Day 8:00am to 4:00pm
    Course Start Date/s
    20 April 2018
    6 June 2018
    24 July 2018
    10 September 2018
    29 October 2018
    Course Cost
    $495.00 per student
    Course Code
    Workshop 6

    INTRODUCTION

    This is one of seven Leadership workshops that is underpinned by units of competency within the Diploma of Leadership and Management.  If you are interested in completing all seven workshops and attaining the Diploma of Leadership and Management, please make an enquiry.

    WORKSHOP CONTEXT

    In a world of constant disruption and change, where Ubers and Airbnbs appear overnight, innovation is a critical component of business agility and growth. Given the volatility, uncertainty and ambiguity in the current market conditions, success looks like when organisations are constantly experimenting, taking risks, embracing failure in the context of succeeding sooner, diversifying and demonstrating organisational resilience.  This requires leadership to be able to create the context within which employees are motivated and able to innovate together, nurture a culture of problem-solving through systematic as well as insightful thinking, eliminate obstacles for collaboration to thrive and create a ‘sandpit’ where employees can have fun and unleash their collective genius in order to deliver value to the business.

    This workshop takes a deep dive into the improvement and innovation mindset, systems, thinking processes, and positioning strategies used by market-leading companies across the globe. You will come out empowered and prepared to construct a framework for a highly creative innovative culture for a long-term competitive advantage.

    WHAT CAN YOU EXPECT?

    Drawing on the latest research in leadership and innovation, this workshop will empower and upskill delegates to visualise and foster a culture that embraces the concept of challenging the status quo. A culture that is not afraid to experiment, learn from failures, mistake proof in order to sustain in the current economic conditions.

    • Innovation and Improvement framework; People, Processes and Environment
    • Understand the psychology of individual and organisational mindset and its impact on innovation and improvement
    • Delegates will draw on the experiences of today's top companies (Apple) via a Harvard Business case study that will enable them to anticipate market needs and grow their capacity to innovate. This will enable them to discuss how to improve top-line and bottom-line performance while building sustainable advantage for their organisations
    • Identify and create new opportunities for innovation: Fostering a culture that will generate more ideas than they can implement along with a shared understanding of applying a systems improvement framework to priortise INN ideas
    • Designing a development strategy for deciding and mapping the different types of development projects using the Aggregate Project Plan to define including the derivatives, breakthrough, platform, research and development, and alliances and partnerships
    • Integrate your customers into the innovation process using Design Thinking.

  • DECISION SCIENCE: Understanding and Influencing the architecture of choices
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    Course Duration
    08:00am - 04:00pm (Full Day)
    Course Start Date/s
    Course Cost

    WORKSHOP CONTEXT

    Organisations make an array of decisions on a daily basis from deciding which candidate to hire, which product to launch, which strategy to execute, which technology to introduce, which contractor to procure etc. In each case, we tend to rely on as many facts and figures as we can in order to make a reasonable estimation of the best choice. Whilst the approach of weighing the pros and cons rationally seems perfectly reasonable and reliable, in reality, it is far from reliable and rational. It turns out that we make decisions emotionally, but only justify them rationally.

     Rational thinking is prone to cognitive boundaries, biases, or habits that operate below are conscious awareness. Given this, we are prone to making irrational decisions resulting in unhelpful behavioural and thinking patterns. However these unhelpful and unconscious patterns can be influenced by integrating insights about the very same kind of boundaries, biases, and habits into the way choices are represented surrounding the behaviour.

     Studies have shown that effective decision-making practices increase the number of good business decisions sixfold and cut failure rates by half. Organisations that base decisions on a keen understanding of behavioural insights are at a distinct advantage in today's environment. Knowing how people make decisions, being able to predict how stakeholders will respond to a decision and understanding how employees implement initiatives are valuable insights that leaders can use to drive organizational change.

    WHAT CAN YOU EXPECT?

    •  Understand and apply a practical framework for analysing decisions with multiple objectives and uncertainties

    • Understanding systematic cognitive biases and traps that operate on individuals and groups and how to overcome them in different contexts.

    • Understand the role of intuition in decision making

    • Understanding how to influence other’s decisions and desired behaviours whilst also respecting freedom of choice

    • Using cognitive insight to tackle decision problems that are hard to solve analytically, for lack of time, data, or too much information

    •  Develop a personal development plan with the guidance of the instructors to apply learnings in the individual context

    BENEFITS TO THE ORGANISATION

    • Increased influence over stakeholder decision making in a range of different contexts

    • Increased organisational performance due to removal of biases from systems and process

    • A collaborative approach towards implementing and evaluating organisational decisions that can have high rewards and consequences

  • CHANGE & AGILITY: Calibrating the organisational rate of change to the corporate strategy
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    Course Duration
    1 Day 8:00am to 4:00pm
    Course Start Date/s
    27 April 2018
    11 June 2018
    1 August 2018
    17 September 2018
    5 November 2018
    Course Cost
    $495.00 per student
    Course Code
    Workshop 7

    INTRODUCTION

    This is one of seven Leadership workshops that is underpinned by units of competency within the Diploma of Leadership and Management.  If you are interested in completing all seven workshops and attaining the Diploma of Leadership and Management, please make an enquiry.

    WORKSHOP CONTEXT

    We live in a world where "business as usual" is Change. Implementing organisational change is one of the most important, yet, the least understood skills of modern leaders. In change management research and even in our experience in Western Australia, we routinely see that numerous organisations experience less than desirable performance improvements and unfavourable workforce reaction to the proposed change. More and more of change initiatives fail or fail to realise their intended purposes including on time completion, on budget completion, where all technical objectives are not met, all business objectives are not met, or all human objectives are not met etc.

    Whatever the type of change – restructuring, new processes, mergers, new systems, change of leadership etc. requires realigning of the interrelated organisational elements including strategy, structure, systems, shared values, styles of leadership, staff and resources.

    The objective of the workshop is to provide leaders and managers with a holistic framework and heuristics that will enable them to more readily enact, monitor, imbed and assess the system wide execution of change plan.

    WHAT CAN YOU EXPECT?

    • Understanding of the prerequisites of implementing organisational change
    • Understating the psychology of individual and organisational change and implementing interventions accordingly
    • Building a shared vision of success around organizational change initiatives to create transformational readiness
    • Identifying gaps, inconsistencies and realigning the seven interdependent organisational factors to improve performance
    • Developing a change implementation plan using the change
    • The leadership roles and characteristics that are crucial in embedding change
    • Crafting a change message that both conveys the nature of the change and shapes the sentiments that determine the reaction to the change
       

  • COURAGE & CONFLICT: Enhancing performance by daring to disagree
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    Course Duration
    08:00am - 04:00pm (Full Day)
    Course Start Date/s
    Course Cost

    WORKSHOP CONTEXT

    Staff absenteeism, attrition and legal costs, rework, reputation, low morale, productivity losses, lack of engagement, and impaired decision making are among the many costs of unhelpful workplace conflict. It is estimated that over 65 per cent of performance related problems result from strained relationships between employees and not necessarily from deficits in individual employee skills or motivation. Whilst there are structured conversational frameworks available to resolve conflicts, they rarely produce effective intended outcomes. This is primarily due to the fact that most of those frameworks assume that we are rational human beings and given the parameters, we can resolve the conflict in a structured manner. They do not cater for the role emotions play in the way those frameworks are implemented. Differences in styles, opinions and backgrounds can lead to emotional conflict. Such differences may affect a project’s success or timely completion.

     Given this, people instinctively avoid conflict, however, good disagreement is central to progress, innovation and success. Healthy and constructive conflict is a component of high-functioning teams. Leaders, due to their ‘authority cue’ have an untapped power to lead people through these differences.

    WHAT CAN YOU EXPECT?

    • Understand the biological underpinnings of conflict and its impact on trust, communication and relationships

    • Link between conflict , Improvement and Innovation culture

    • Identifying and amplifying the domains that instigate the reward response in the brain, whilst calling ‘spade a spade’

    • Understand Transactional Analysis and leadership frames

    • Understand conflict spiral to recognise and address conflict in its early stages

    • A framework to initiate and conclude a conversation where stakes are high, emotions are strong and opinions vary

    • Understand and apply the conversational anchors through 3 levels of intent

    • Working with and channelling the unproductive emotions

    • Underpinning characteristics and design of a healthy conflict culture

    • Develop a personal development plan with the guidance of the instructors to apply learnings in the individual context

    BENEFITS TO THE ORGANISATION

    • Nurture healthy diversity in viewpoints and opinions as a catalysts for improvement and innovation.

    • Increase discretionary effort in the workplace and avoid unproductive conflict or apathy.

  • RE-IMAGINE & REVITALISE PERFORMANCE MANAGEMENT: From task management to cognitive performance
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    Course Duration
    1 Day 8:00am to 4:00pm
    Course Start Date/s
    26 March 2018
    22 May 2018
    9 July 2018
    27 August 2018
    15 October 2018
    Course Cost
    $495.00 per student
    Course Code
    Workshop 4

    INTRODUCTION

    This is one of seven Leadership workshops that is underpinned by units of competency within the Diploma of Leadership and Management.  If you are interested in completing all seven workshops and attaining the Diploma of Leadership and Management, please make an enquiry.

    WORKSHOP CONTEXT

    Traditional performance management systems (TPMS) are simply broken. Organisations, managers and employees have long participated in time-consuming, frustrating performance reviews that have not yielded clear improvements in individual or organizational performance, other than collecting meaningless data and clogging up the company server. The data collected from such painful and costly annual exercises tends to get lost in a black hole once submitted. Some of the common and wasteful characteristics of a TPMS being amurky link between the business strategy and execution, a biased and an inaccurate assessment through scoring system, a heavy focus on the outcomes than the process contributing to the fixed mindset culture, disgruntled and unmotivated workforce and much more.  

    The volatile, uncertain, complex, and ambiguous nature of the work due to extraordinary changes in technology, globalization and overwhelming information flow requires organisations to continuously learn, unlearn and relearn.  In such context employee retention and workforce capability are significant indicators of business success and therefore the performance management process should focus on continuous coaching and development, clear expectations, accountability, a sense of purposerather than competitive evaluation. Unfortunately, the TPMS are far from serving this challenge and are inadvertently become an organisational constraint. 

    WHAT CAN YOU EXPECT?

    • This workshop provides recommendations based on contemporary scientific research on:
    • Understanding the impact of TPMS on the brain and the overall performance of the individual and the organisation
    • Understanding the inference formation process in the brain and its impact on the feedback quality
    • A critical review strength, weaknesses, opportunities and threats of the organisations TPMS using underpinned by Deloitts scientific research findings
    • Transforming ineffective performance management practices into effective forward looking performance development that aligns employee performance and development with the overall business needs
    • Shaping a culture of receiver driven feedback
    • Practical and science based tools for leaders to use to provide impactful feedback, acknowledgement and shaping new and improved behaviours
       

  • THE ART & SCIENCE OF COMMUNICATION: Making sense and cutting through the noise and chaos
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    Course Duration
    1 Day 8:00am to 4:00pm
    Course Start Date/s
    6 February 2018
    7 May 2018
    26 June 2018
    13 August 2018
    1 October 2018
    Course Cost
    $495.00 per student
    Course Code
    Workshop 2

    INTRODUCTION

    This is one of seven Leadership workshops that is underpinned by units of competency within the Diploma of Leadership and Management.  If you are interested in completing all seven workshops and attaining the Diploma of Leadership and Management, please make an enquiry.

    WORKSHOP CONTEXT

    In the age where we are flooded with data and information, we’re not just restricted to face-to-face communication for conveying information, instead constantly communicating with the stakeholders through a wide range of channels including newsletters, magazines, email, Wikis, blogs, streaming videos, texting, social media, formal and informal reports etc. But yet somehow, organisational communications are still a massive problem. In the world of ‘noise’ and constant distractions, the biggest challenge for the modern leaders is to effectively get their stakeholder’s attention on their value proposition, make them understand it and influence their decisions. Ineffective communication essentially equals an inability of organisations and individuals in it to communicate their value, which in return results in loss of opportunities and growth.  According to the Holmes Report, companies have 47% higher returns to shareholders, more engaged employees, and less employee turnover when they demonstrate effective communication strategies. Conversely, an estimated $37 billion was lost due to employee misunderstanding or error due to poor communication based on a 400 corporations surveyed over a year.

    WHAT CAN YOU EXPECT?

    • Understand the link between communication the three levers of performance — Courage, Innovation, and Discipline.

    • Understanding and application of the 3 maturity levels of listening

    • Understand the impact that language can have on others

    • Crafting powerful questions to influence the ‘cognitive frames’ of the stakeholders

    • Science and impact of Storytelling on culture and strategy: Understanding the cognitive impact of storytelling on employee's thinking, feelings, behaviours and motivations.

    • Understanding a framework of business storytelling to influence collaboration and stakeholder buy in

    • Identifying, assessing and managing the cognitive and physical constraints to effective communication

    • Identifying the default and perceived behavioural styles of yourself and others and aligning communication strategies accordingly

    • Challenging the status quo

    • Scientific techniques and strategies that can be used to build and maintain trust, relationships and communication
       

  • EMOTIONAL QUOTIENT AND PERFORMANCE: Achieving business results by leveraging group IQ
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    Course Duration
    1 Day 8:00am to 4:00pm
    Course Start Date/s
    23 February 2018
    30 April 2018
    18 June 2018
    6 August 2018
    24 September 2018
    Course Cost
    $495.00 per student
    Course Code
    Workshop 1

    INTRODUCTION

    This is one of seven Leadership workshops that is underpinned by units of competency within the Diploma of Leadership and Management.  If you are interested in completing all seven workshops and attaining the Diploma of Leadership and Management, please make an enquiry.

    WORKSHOP CONTEXT

    Numerous studies have clearly demonstrated that Emotional Intelligence, i.e. emotional self and social awareness, impulse control and relationship management is one of the biggest predictors of performance in the workplace and a strong driver of leadership and personal excellence. Emotions play a far greater role in determining business success than many businesses realise. This could be attributed to the profound correlation between Emotional Intelligence and better customer experience, sales and productivity, employee engagement, decision making, even hard measures such as financial performance and business growth. The increased use of FRMI and EEG in accurately profiling the brain across cultures and industries has provided a vast amount of data used to develop strategies and measures to increase individual and organisational emotional intelligence and effectiveness.

    In many Australian businesses, concepts like emotional intelligence are still considered as ‘soft stuff’ where empathy and emotions are not given priority as compared to other more tangible metrics. However these softer aspects tend to have harder consequences in terms of business performance and sustainability. Leaders with high emotional Intelligence build high performing teams of engaged people, who apply discretionary effort to deliver better outcomes for customers and the organisation.

    WHAT CAN YOU EXPECT?

    Underpinned by research in neuroscience cognitive psychology, this workshop will challenge the status quo and demonstrate a strong link between emotional intelligence and business performance more than the IQ or other similar competencies. 

    • Understanding the neuroscience of emotions and their impact on our social behaviours and cognitive performance

    • Understanding the link between self-awareness and informed decision making

    • Developing a greater self-awareness and an assessment of your current level of emotional intelligence

    • Understanding the link between self-control and improved learning performance

    • Tools and techniques to strengthen self-control in order to facilitate peak performance in different contexts

    • Understanding and influencing the ‘mirror’ neurons in other’s brain to manage their emotions and increase collaborative relationships

    • Consolidating information from reflection into an action plan and devising methods to maintain focus on development plans 

  • OPERATIONAL PLANNING: Executing business strategy through clarity and measurement
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    Course Duration
    1 Day 8:00am to 4:00pm
    Course Start Date/s
    9 April 2018
    28 May 2018
    20 July 2018
    3 September 2018
    22 October 2018
    Course Cost
    $495.00 per student
    Course Code
    Workshop 5

    INTRODUCTION

    This is one of seven Leadership workshops that is underpinned by units of competency within the Diploma of Leadership and Management.  If you are interested in completing all seven workshops and attaining the Diploma of Leadership and Management, please make an enquiry.

    WORKSHOP CONTEXT

    Organisations invest significant time and energy on developing their mid to long term strategies, benchmark themselves against their rivals, and check budgets against actuals to ensure the strategy is working and return on their investment is realised. However the pace at which new strategies are implemented in often disappointing. More often on budget and on time targets are compromised. It appears to be much easier to conceive a new strategic agenda than to carry it out.

    In our experience in Western Australia, we see that for more and more organisations say that they have strategic or high level plans in place to address the firm’s priorities, but implementation is not as rigorous as it could be, with many firms lacking the tools and metrics to accurately assess profitability. Business leaders tend to pay lip service to planning and be more reactive than proactive in the way they conduct their business.

    Successful strategy execution starts by understanding and interpreting business insights and then translating those insights into actionable measures that can be used to manage overall business performance. Western Australian businesses need to apply more rigor and discipline to the task of measuring and managing their performance against the balanced score card’s four point perspective of financial performance, stakeholder relationships, internal processes and building organisation’s capacity to remain competitive and sustainable.

    For many firms, integrating strategy with business development and improving staffing and productivity represent opportunities for improvement and focus in future planning cycles.

    WHAT CAN YOU EXPECT?

    This workshop actively engages the delegates in designing a concrete and a measureable organisational version of a flight path down to specific take-off and landing parameters in order to achieve the goal of a safe and profitable flight. The workshop focuses on:

    • Building a consensus concerning the organisation’s strategy and expressing it in terms that can guide action at the functional levelby translating the vision.
    • Identifying and understanding the overall strategic direction of the business/project against the balanced score card’s four point perspective
    • Prioritising the key business objectives that need operationalising within in 3-6 month, 6-9 month and 9-12 months
    • Dissecting strategic goals into objectives, measures and key initiatives/programs/projects.
    • Defining accountability by linking operational plans to employee performance plans
    • Develop contingency and risk plans to deal with unexpected turbulences and ensure on time and on budget outcomes
    • Focusing on initiative execution to organisational capacity, with realistic stretch targets