Our Approach

Our approach is a simple but comprehensive process where we scope, implement and evaluate each project. This proven approach enables us to provide a bespoke service that is tailored to your needs, your organisational culture, and your business opportunities and risks.

At Illuminate Group we do not offer ‘off the shelf’ solutions or programs. We are proud to have the richness of experience and thinking and a library of knowledge that we use as foundation material to first understand your need, provide uncomplicated solutions and ensure they are implemented, and then evaluate the effectiveness.

Scope – “One size does not fit all”

Illuminate Group tailors its workplace training to meet your specific needs. Training is never undertaken unless it matches the culture and business requirements of the workplace.

Unlike many other consulting firms, we do not have the audacity to presume your pressure points, your bottlenecks, and your constraints. What we do offer is a highly skilled team that will quickly analyse and determine the ‘problem statement’ in collaboration with your key stakeholders.

We will often take the ‘outside in’ design to ensure the voice of your client remains central. The value of your goods and services are delivered ‘in flow’ of what your customer wants, when they want it, and how they want it.

Implement – “Genius is in the implementation”

Learning Application = Performance

Illuminate Group unapologetically designs learning strategies to meet the performance equation cited above. This involves a four step process.

Step 1 - Building a Business Case   

Step 2 - Integrate Workplace Applications/Projects into the Program Design

Step 3 - Equip Learners with motivation to apply the learning and Managers to remove the barriers by showing courage to adopt innovative practices and calculated risk taking.

Step 4 - Evaluate Program Impact

Evaluate – “what gets measured, gets done.”

“Everything that can be counted does not necessarily count; everything that counts cannot necessarily be counted.” – Albert Einstein

It is critical that correct key performance measures are put in place. We will assist you in putting in place qualitative and quantitative measures that capture true effectiveness of the capability development initiative.

By focusing on lead indicators and root cause of problems, we address the real issues that make the difference to the bottom line. We seldom measure mere symptoms of problems.