An EAP, or Employee Assistance Program, is a workplace benefit program designed to assist employees in resolving personal or work-related issues that may impact their well-being or job performance. The goal of an EAP is to support employees in overcoming challenges they are experiencing at work or at home, promoting their overall health and increasing productivity in the workplace.
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Employee Assistance Programs can have a wide range of benefits to a workplace and it’s employees including but not exclusive too:
With the allowance of certain exceptions described below, an EAP is a strictly confidential and private service. This ensures employees can seek support for their challenges without disclosing them to their employer.
It is important to know there are exceptions in which Psychologists and Counsellors will exercise their duty to waive confidentiality. This can occur when:
It is important as employers and leaders, to encourage staff to make use of the EAP if needed, and reassure staff that the EAP is a safe, professional and confidential service available to help them through their challenges. If a manager directly refers a staff member for EAP services, the manager will not be updated with the employees progress.
If an organisation engages Illuminate Minds for corporate consultation, such as coaching, this changes the confidentiality slightly. Corporate Consultation has confidentiality limitations in that the referrer will be provided an overview of the services being delivered and progress reports throughout.